Help Center
We are here to help you find answers to your questions and ensure the best experience with our products.
Warranty
Learn about warranty conditions
Delivery
Delivery options and costs
Returns
Return policy and process
Contacts
Contact us
Frequently Asked Questions
How can I place an order?
You can place an order online by selecting your desired products and adding them to the cart. Then follow the checkout process, where you will need to enter delivery information and payment details.
What payment methods are available?
We accept payments by credit cards (Visa, Mastercard, American Express), PayPal, and other online payment methods. All payments are processed securely using an encrypted connection.
How long does delivery take?
Delivery time depends on your location and the chosen delivery method. In Latvia, delivery usually takes 1-3 working days. In European Union countries, delivery typically takes 3-7 working days. For detailed information, please see our Delivery Information page.
Can I return a product?
Yes, according to Latvian law, you have the right to withdraw from the product within 14 calendar days from the date of receipt, without stating a reason. For detailed information about the return process, please see our Returns page.
What is the warranty on products?
All products are subject to a legal warranty (2 years) according to Latvian law. In addition, some products may also have a manufacturer's warranty. For detailed information, please see our Warranty page.
How can I track my order?
After order confirmation, you will receive an email confirmation with your order number and delivery information. During delivery, you will also receive a tracking number, which you can use to track your order online.
Do you deliver to other countries?
Yes, we deliver to all European Union countries. Delivery costs and times may vary depending on the country. For detailed information, please see our Delivery Information page.
What should I do if the product is damaged or incorrect?
If the product is damaged or you received the wrong product, please contact us immediately. We will resolve the issue and provide a replacement or refund according to our return policy.
Need additional assistance?
Address
Visit our store
Rīga, Šmerļa iela 3
Can't find the answer?
If you can't find the answer to your question, our customer service team is ready to assist you. Contact us by phone or email, and we will respond as soon as possible.